Returns Policy (Excluding Custom Made Products)

You may return most new, unopened items within 15 days of delivery for a refund on the total product cost minus a 15% (of the total order amount) restocking fee. Shipping costs are nonrefundable. Products must be returned with original packaging in like-new condition to be eligible for return and refund. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Return Policy For Custom Made Products

Please note that due to the custom nature of these products, all orders placed will be non-refundable 14 days after the order date.

If you need to cancel your custom order, please contact us as soon as possible.

If you cancel your order within 14 days of placing it, you will be subject to a cancellation fee of 8% of the total order amount. Additionally, if your custom product kit has already been shipped, you will be refunded the total amount you paid minus the cost of the kit and shipping ($30.00) and 8% of the total order amount.

Approved, usable impressions are required within 6 months of placing your order. Orders without received impressions within this timeframe will be automatically canceled. Impressions received after the 6-month period will require a new order to be placed.

New impression kits (including shipping) are available for $30. We recommend purchasing a kit beforehand to ensure you have the necessary materials to complete approved impressions within the allotted timeframe.

Impression kits for custom orders are non-refundable and non-returnable.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Please note that all Express Mail orders will require a signature upon delivery. This is due to the inclusion of insurance on all Express Mail shipments, as per USPS regulations.

If you prefer to waive the signature requirement for orders under $50, please email us (info@earplugstore.com) after placing your order (include order number in your email) to let us know. We will gladly adjust your shipping settings accordingly.

 

Missing Item Claim Policy

Purpose:

This policy outlines the procedures for customers to report missing items from their online orders and the company's process for investigating and resolving such claims.

Policy Statement:

At Ear Plug Super Store, we strive to ensure accurate and complete order fulfillment. However, we understand that occasional discrepancies may occur. To ensure timely and efficient resolution of missing item claims, the following policy applies:

Reporting Requirements:

• Customers must report any missing items from their order within 14 days of the confirmed delivery date.
• Claims must be submitted in writing via [Email Address] or through the Contact Us page at the bottom of our website.
• The claim must include the following information:
• Order number
• Customer name
• Shipping address
• Date of delivery
• Detailed description of the missing item(s)
• Any supporting documentation (e.g., photos of the packaging)

Investigation Process:

• Upon receipt of a valid claim, we will investigate the matter.
• The investigation may include:
• Verification of order details
• Review of shipping records
• Examination of packing slips and weight records
• Review of any available security footage
• Ear Plug Super Store reserves the right to request additional information from the customer to facilitate the investigation.

Resolution:

• If the investigation confirms that an item was indeed missing, we will, at its discretion, offer one of the following resolutions:
• Ship the missing item(s) at no additional cost to the customer.
• Issue a refund for the missing item(s).
• Claims reported after the 14-day period may not be eligible for resolution.
• Ear Plug Super Store reserves the right to deny claims that are deemed fraudulent or unsubstantiated.

Exceptions:

• Ear Plug Super Store may, at its sole discretion, make exceptions to this policy in certain circumstances.

Policy Updates:

• Ear Plug Super Store reserves the right to modify or update this policy at any time without prior notice.

Customer Acknowledgement:

• By placing an order with Ear Plug Super Store, customers acknowledge and agree to abide by this Missing Item Claim Policy.

Contact Information:

• For any questions or concerns regarding this policy, please contact our customer service team at info@earplugstore.com or 918.478.5500.